Privacy Policy
Your trust matters to us. Here is how we collect, use, and protect your personal information.
Effective Date: August 18, 2026 · Last Updated: August 18, 2026
Balance & Beyond Wellness Consulting (“Balance & Beyond,” “we,” “our,” or “us”) respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, contact us, register for a program or workshop, participate in our services, or otherwise interact with us.
By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
Depending on how you interact with us, we may collect information such as:
Information You Provide
- Full name
- Email address
- Phone number
- Organization or group information
- Program, workshop, or event registration information
- Information provided through contact forms
- Survey or feedback responses
- Information provided when requesting a consultation
- Communications you send to us
- Information necessary to coordinate participation in our programs or services
We ask that you do not provide unnecessary sensitive personal information through our website or email.
Information Collected Automatically
When you visit our website, certain information may be collected automatically, including:
- IP address
- Browser type and version
- Device type
- Operating system
- General geographic information
- Pages visited
- Time spent on pages
- Website navigation and interaction information
- Referring website
- Cookies and similar technologies
This information helps us understand how visitors use our website and improve its functionality and user experience.
2. How We Use Personal Information
We may collect and use personal information for purposes including:
- Responding to inquiries and requests
- Scheduling consultations
- Registering participants for programs, workshops, and events
- Providing and managing our services
- Communicating program-related information
- Processing payments and registrations where applicable
- Gathering feedback and improving our programs
- Understanding website traffic and usage
- Improving our website and user experience
- Sending newsletters, updates, or information about programs and events where permitted
- Maintaining business records
- Protecting the security and integrity of our website and services
- Complying with legal and regulatory obligations
We aim to collect only information that is reasonably necessary for the purposes identified.
3. Consent
Where required by applicable law, we will obtain your consent before collecting, using, or disclosing personal information.
By voluntarily submitting information through our website, registration forms, consultation requests, or other communications, you consent to its collection and use for the purposes identified at the time of collection or as otherwise permitted by law.
Where appropriate, you may withdraw consent by contacting us. Withdrawal of consent may affect our ability to provide certain services or communications.
4. Children and Youth
Some Balance & Beyond programs and community experiences are designed for children and youth.
Where a program involves a child or youth, registration, consent, or the provision of personal information may be completed by or require authorization from a parent or legal guardian, depending on the program and applicable requirements.
We aim to collect only the information reasonably necessary to administer participation and provide our services.
We do not knowingly use children's personal information for unrelated marketing purposes.
Parents or legal guardians may contact us with questions about personal information provided in connection with a child's participation.
5. Sharing Personal Information
We do not sell, rent, or trade your personal information.
We may share limited personal information with trusted third-party service providers who assist us in operating our business, website, and programs. These may include:
- Website hosting providers
- Registration and scheduling platforms
- Payment processors
- Email and communication platforms
- Survey and feedback platforms
- Analytics providers
- Cloud storage providers
- Other service providers necessary to operate our business
These providers are expected to use personal information only for the purposes for which it is provided and to maintain appropriate safeguards.
We may also disclose personal information where required or permitted by law, legal process, court order, or where reasonably necessary to protect our rights, property, safety, or users.
6. Third-Party Services and Links
Our website may use third-party tools, platforms, or services.
We may also provide links to external websites or resources. These third-party websites operate independently and have their own privacy policies and terms.
Balance & Beyond is not responsible for the privacy practices, security, content, or policies of third-party websites or services.
We encourage you to review the privacy policies of any third-party service before providing personal information to them.
7. Cookies and Analytics
Our website may use cookies and similar technologies to:
- Improve website functionality
- Remember preferences
- Understand website traffic
- Measure engagement
- Improve our content and services
- Support website security
Third-party platforms integrated with our website may also use cookies or similar technologies.
You may be able to control cookies through your browser settings. Disabling certain cookies may affect some website functionality.
8. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, provide services, maintain appropriate business and financial records, resolve disputes, meet legal obligations, or protect our legitimate interests.
When personal information is no longer reasonably required, we take reasonable steps to securely delete, destroy, or anonymize it.
9. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, use, disclosure, alteration, or destruction.
However, no website, electronic communication, or method of storing information can be guaranteed to be completely secure.
For this reason, please avoid sending highly sensitive or confidential information through regular email or website contact forms.
10. Information Processed Outside Canada
Some of our third-party service providers may store or process information outside Canada.
Where personal information is processed by a third-party provider outside Canada, it may be subject to the laws of that jurisdiction and may be accessible to authorities in accordance with those laws.
We take reasonable steps to select service providers and safeguard personal information appropriately.
11. Your Privacy Rights
Subject to applicable law, you may have the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate or incomplete information
- Ask questions about how your information is collected, used, or disclosed
- Withdraw consent where applicable
- Request deletion of information where legally permitted
To make a privacy-related request, please contact us using the information below.
12. Privacy Questions or Concerns
If you have questions, concerns, or requests regarding this Privacy Policy or our handling of personal information, please contact:
We will make reasonable efforts to respond to privacy inquiries and address concerns in accordance with applicable privacy requirements.
13. Policy Updates
We may update this Privacy Policy from time to time as our business, services, website, technology, or legal requirements change.
Any updated version will be posted on this page with a revised effective date.
We encourage you to review this Privacy Policy periodically.